Shipping & Returns
All orders are processed within [1-2 business days]. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on the shipping method selected:
- Standard Shipping: [3-5 business days]
- Expedited Shipping: [1-3 business days]
- Overnight Shipping: [1 business day]
Please note that delivery delays can occasionally occur due to unforeseen circumstances.
Shipment to P.O. Boxes or APO/FPO Addresses
EnkeiWheel ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
EnkeiWheel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
EnkeiWheel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Return Period
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most new, unopened items within [30 days] of delivery for a full refund or exchange.
Return Conditions
- Items must be returned in their original condition, unused, and in their original packaging.
- A copy of the receipt or proof of purchase must be included with the return.
- Certain products, including custom or special order items, are not eligible for return.
Return Process
- Contact Us: Email our customer service team at [support@enkeiwheel.com] to initiate a return. Please include your order number and reason for the return.
- Receive Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to send your item(s) back to us.
- Ship Your Return: Pack the item(s) securely in the original packaging and include your return authorization number. Ship the return package to the address provided in the return authorization email.
Refunds
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days]. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process above and specify the exchange details in your email. We will process the exchange once we receive the original item.
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Custom or special order items
- Items marked as final sale
Contact Us
For any questions regarding your order, shipping, or return process, please contact us at:
EnkeiWheel Email: support@enkeiwheel.com Address: California USA
At EnkeiWheel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.enkeiwheel.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site, such as online chat and message boards.
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Create and manage your account.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Personalize and improve our services.
- Send you promotional communications.
- Respond to your comments, questions, and provide customer service.
- Monitor and analyze usage and trends to improve your experience with the site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
EnkeiWheel Email: support@enkeiwheel.com Address: California USA